Dave Braund
07.03.2025
We ate mid-afternoon so it was a little quiet.
Leon Barnfield
06.03.2025
Not impressed! I'm a Google reviewer and don't often leave a one star, however multiple things went wrong on our first visit to this restaurant.
1, we had never been to this place before and the menu wasn't explained very well at all. We were told about the tasters, there were 12 of us at our table, we said can we have one each? The waitress said I can't do that, I can give you three, now when someone says they are giving you three things, you don't expect to be charged. If we were to be charged, why couldn't we all have one.
2, I'm a vegan, no tasters were available for me, upon asking, we were told there is nothing for vegans, very confusing as I managed to cook vegan food for myself.
3, My vegan burger was sloppy and borderline warm, my fries were a very small portion in comparison to other restaurants I've been to in the same class. The sauce that is served (tomato like) was not flavoured at all.
4, My brother ordered a large dish with lots of meat on, the ribs were over done, hard and not edible, we sent them back and some new ones returned at the end of the meal, I understand it was busy, but complaints should be replaced with urgency, too late for the birthday celebration as the meal was over. This should have been deducted from the menu as we did say it's a little late when they arrived to enjoy.
5, My sister ordered a fish dish, it was dry and tasted like the fish was borderline out of date. Again, with the reputation of this chain, not good at all.
6, we were sat close to the front door, freezing was an understatement. People kept coming in and leaving the restaurant door open. There was no automatic closer on here or if there was it's not fit for purpose . If we got up once to close the door we got up 15 times.
7, When giving feedback to the waitress at the paying of the bill, we found the attitude to be argumentative, hostile and non caring. Couldn't wait to leave.
8, I've given a two star for the service as we did have a birthday cake and they did bring that over for us.
Summary: We were not impressed at all.
joseph fidoe
06.03.2025
The food was excellent and the service was great I thought the whole team played well myself and friends were more than happy
P J
05.03.2025
Had a fantastic birthday meal with friends but unfortunately I find with every hickorys smokehouse once you have ordered and got your food you seem to be forgot about and you don't exist anymore which is very disappointing, I have found this to be the same at 3 different premises now and don't think we will bother again.
Katherine Doswell
05.03.2025
Super good food. Were sat by the kitchen which was very loud with a lot of shouting. Very good place to come for birthdays.
rooie16
28.05.2021
My favourite place to dine out. Social distancing rules were adhered to and the serving staff were pleasant as always. A service charge of 7.5% is automatically added to your bill, which I feel is fair enough, however you can ask for it to be removed if you don't think it has been earned. The food is great and the milkshakes are the best - just don't have one as a drink before your food arrives, have one as a dessert 😋.
Update - visited again for Sunday lunch on 9th October 2022 as part of my Son's 21st birthday celebrations.
Once again, everything was first class, the restaurant was very busy, but the food and service standard was as high as ever. Tom, our server was excellent and made our dining experience a memorable one - if he doesn't already, the guy should have his own fan club! 😀 Hickorys Wall Heath remains my favourite place to eat.
Andy Hicks
20.01.2019
Great food as always
Leanne Hillman
03.03.2025
Can't fault the food or service. Never had a bad meal, reasonably priced. Would highly recommend.
Andy Cope
02.03.2025
Finally decided to try here to see what all the hype was a out and couldnt have been more disappointed...Food is a joke for the price! Main meals are like a starter or a kids meal. Only 1 steak on the menu too. Poor service ordered 4 drinks and 3 were wrong, 3 different waitresses asking the same questions... Too many screaming kids for my liking! Needless to say we won't be going back there again.
Kevin Foulds
27.02.2025
A proper American style diner, awesome quirks from the menu to the furniture. Meat that falls off the bone and regular service to our table to check to see how we're doing. Didn't put a foot wrong.
Jon Harrison
24.02.2025
The best smokehouse in the UK.
The beef rib is immense.
Katie Nicholls
24.02.2025
Only our 2nd visit, why we haven't been here sooner il neva no!!! Foods good!! It's proper dirty comfort food, quite heavy food an quite expensive but worth it!!
Philip Walters
24.02.2025
Loved the experience and food
Sheel Hawkins
23.02.2025
Loved it, super busy but staff were attentive and friendly. Not a quiet place.
Rodel Currie
22.02.2025
4 Star for service as was slow, although it was busy but staff was polite and friendly. Plenty of parking also. Great food 😋
ruth bevington-paynter
22.02.2025
My partner and I turned up a little early, hoping to get a table earlier than I booked. This wasn't a problem, so we went and sat in the bar area until it was our allotted time. By this time £40 spent at the bar.. we noticed people casually walking in and getting seated. I approached staff at the door who seated us immediately, (Unapologetic). A server came to the table almost immediately. I hadn't even had a look at the menu as if we were rushed to make up our minds. The waitress returned just 2 minutes later... long story short we had the platter for 2. When this arrived the ribs were overcooked to a point of burnt not smoked, I could've broken a tooth! They were uneatable. (My dog enjoyed them though). The overall experience was poor. I felt like I was eating in a dimly lit shed. Sat in the corner with poor lighting. The quality of food was not on par, well seasoned fries and the cowboy beans was all that was satisfactory. However the couple of slices of brisket was mouthwateringly good. You don't get monetary value here especially for the platter.
Ben Starkey
21.02.2025
American themed smokehouse. Brilliant selection of food and drinks. Staff are second to none